The Influence of Service Quality Determinants on Patient Satisfaction in Boost Provincial Hospital of Helmand Province

Authors

  • Hekmatullah Kahdim Finance and Banking Department, Economics Faculty, Helmand University
  • Mohammad Naim Kakar Department of Business Administration, Faculty of Economics, Helmand University, Afghanistan
  • Abdul Malik Nazari Department of Business Administration, Faculty of Economics, Helmand University, Afghanistan

Keywords:

Service Quality Determinants, Patient Satisfaction, Boost Hospita

Abstract

This study was conducted under the title "The Impact of Service
Quality Determinants on Patient Satisfaction in Boost
Provincial Hospital of Helmand Province." The research
employed the SERVQUAL model dimensions along with two
additional variables to examine their influence on patient
satisfaction. A total of 400 questionnaires were distributed, and
all were returned to the researcher for analysis. In addition to
the SERVQUAL model variables, the study also considered
Safety and Access as (Gap variables) to evaluate patient
satisfaction with healthcare services. Data analysis was
performed using SPSS version 27, applying both Regression
and Correlation models. The regression analysis revealed that
the independent variables could explain 67.4% of the variance
in the dependent variable (patient satisfaction). The results
indicated that patients were most satisfied with Empathy and
Safety, while they were less satisfied with Tangibility and
Access.

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Published

2026-09-23

Issue

Vol. 1 No. 2 (1403): Leed Social Science Academic Journal

Section

Articles